Chessruto · Last updated 24 October 2026

Refund policy

Try Pro free for 7 days before paying anything. After you subscribe, these are the cases where we refund.

Cancelling

You can cancel at any time in Settings → Plan and billing. Pro stays active until the end of the period you have paid for and then is not renewed. Cancelling does not delete your account or your progress.

When we refund

First payment: if you ask within 14 days of your first payment for a subscription, we will refund it in full.
Yearly renewals: if you ask within 14 days of a yearly renewal and have not used Pro since it renewed, we will refund it in full.
Problems on our side: if a Pro feature does not work as described and we cannot fix it within a reasonable time, we will refund the affected period.
Duplicate or mistaken charges are always refunded.

Otherwise, payments for a period already started are not refunded, but you keep Pro until that period ends.

Your rights under the Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure with the service, you are entitled to cancel your service contract with us and get a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

How to ask

Email support@chessruto.com from your account’s email address. Refunds go back to the original payment method through Stripe, usually within 5–10 business days.

Contact

Questions about this page: support@chessruto.com. Chessruto operates Chessruto.